Case Studies

In this case, we dealt with a batch of 600,000 small plush toys, customized as promotional items for another client. These toys, designed in the shape of adorable dogs, featured a unique element—copper wires within their ears, allowing for versatile shaping. However, upon receiving the client's samples, we immediately identified a potential risk.

The copper wires within the toy's design, if left unprotected, could protrude and pose a threat of injury, especially to children. During the inspection, we meticulously dissected the toys, discovering that the protective covering on some of the wires tended to retract, causing the wires to protrude. This protrusion could potentially lead to surface risks during the toy's use. We promptly communicated to the client and the factory that this was a Critical issue, making the entire batch unacceptable.

While there might be disputes between the client and the factory concerning this batch of products, the potential consequences of delivering these items, causing harm to consumers or children, are unimaginable. Our focus has always been on the safety of our clients and end-users, ensuring that the provided products adhere to the highest standards and have no design flaws that could potentially pose risks. This commitment is crucial for protecting brand reputation and consumer rights.

In this case, our intervention prevented the delivery of a batch of plush toys that could have resulted in potential injuries to consumers. By promptly identifying problems and offering solutions, our company assisted the customer in avoiding potential economic losses. We work closely with our clients, ensuring they receive high-quality products that meet market standards and minimize the risk of potential claims.