Quality control (QC) is a set of actions carried out to determine the effectiveness of a performed service or manufactured product. A defined set of guidelines is followed to ensure a service or product matches the desired level of quality to meet the needs of the customer or client. The process of quality control relies on a team of workers thoroughly testing and examining the function, usability, safety, and dependability of a certain service or product.
Role of the quality control team
A business that relies on quality control usually employs an internal or external team of workers to obverse a provided service or fully test a set number of products. This type of work is done at random with one or more product individually selected by the team to inspect. In the event of the service or product not meeting the specified standards identified by the company, the quality control team often has the ability to stop production until a full investigation has been completed and issues rectified. If a serious fault is detected, it is possible that production or a service is put on a permanent hold until major changes have been implemented.
Who corrects the quality issues?
It isn’t the responsibility of the quality control team to rectify the faults detected during the investigation. The work is passed on to another team who give the service or production further examination to determine the severity of the defect and what can be done to fix it. Once the issues are repaired to a high and satisfactory standard, the service can continue as before or production returned to usual.
What businesses use quality checks?
A number of businesses use the services of the professionals to carry out quality checks. For instance, the food manufacturers rely on testers to inspect and taste the final product. Manufacturers of clothing have employees to look over the articles of clothing to ensure it is well made and properly sewn. In the pharmaceutical sector, the employees will inspect the final products to check for accuracy, contamination, or general detects.
Businesses that are more service-oriented will use employees to make sure the services are performed to a high standard and to the customer’s satisfaction. Service-oriented inspections also include evaluating the members of staff. A business with poorly trained, misinformed or un-skilled workers that have difficulty understanding instructions will have a negative impact on the all-round service provided to customers.
Benefits of Quality Control
- Consumer satisfaction
It’s the consumers that benefit the most from the improved quality of the products. In other words, they get the best product from their desired company.
- Reduction of production cost
If the production and operations go through inspection, the cost of the production comes down significantly. Aside from this, quality control also keeps tabs on wastage and the production of low-quality products. So, the cost of production can be cut down significantly.
- Resource utilization
Quality control makes sure that the available resources are utilized to their fullest. Again this ensures that the all types of inefficiencies and wastage is brought under control.
- Reduced inspection cost
Another benefit of control over quality is that the cost of inspection can be reduced greatly.
- Increased goodwill
If quality products are made, customers are satisfied. As a result, the goodwill of the company goes up. As a result, the company can get financed more easily.
- Price fixation
With quality control measures, companies can make products that have the same level of quality. As a result, the company can solve the common problem: price fixation.
These are a few common benefits of quality control that a company or firm can enjoy. Hopefully, now you have a better understanding of the importance of quality.