Q&A section
Some commonly encountered Questions:
Q1. How should we place order for Audits and Inspections?
Q2. How should we consider which Services to be used?
Q4. How should we set up the quality standard for factory to follow?
Q1. How should we place order for Audits and Inspections?
A1. You could contact us via email or fax at least 3 work-days in prior along with product information, inspection criteria and supplier information. Our customer account officers shall arrange and handle all of your inquiries.
Q2. How should we consider which Services is needed?
A2. Our services are aimed to be useful throughout production chain, and we virtually close the gap between you and the factory. Here are some scenarios for your consideration:
i. Factory Audit (FA) and Social Accountability Audit (SA).
When you are about to place order to a new factory: Do you know their capability? Are you sure their management and operations meet with legal requirements, which are vital and may influence your reputation. You may click here for more details.
ii. Initial Production Check (IPC), During Production Check (DUPRO) and Production Status Track (PST).
Production has begun. Are materials and finished products correct? Is there any issue you should attend to so shipment schedule would not be influenced?
Or, you are unable to reach factory for updates, what is going on with the products?
Our intervention gives you first hand information from factory. You may find more information here.
iii. Final Random Inspection (FRI) and Loading Supervision (LS).
All goods are finished. Is everything in conformity: quantity, product quality, packaging method, labels and carton markings?
How are products handled during loading, is the container in good condition to protect the products?
We help verify all circumstances professionally and clearly before shipment departure. We have more for you here.
iv. Product Testing.
Product innovation leads to market success. Governments of importing countries have high concern of consumer product safety. You may be working with a new supplier or new product, it is important to make sure if product material and safety comply with the destination’s requirements.
You still are not sure which to use? Contact us!
Q3. We have been working with this factory for years without problems, but the quality seems to have slipped lately, what should we do?
A3. Quality problems could frequently be attributed to: Workers’ Mentality, Factory Management and Factory Capability.
Besides, it may be easy to scarifice Quality for Quantity during Peak times to catch schedules.
You may impose control from time to time by employing independent company like us to perform onsite inspections. According to report findings, you may have unbiased information to pressure factory for solution to ensure your interests.
We could also provide professional training programs to reinforce factories’ in-house quality control.
Q4. How should we set up the Quality Standard for factory to follow?
A4. Quality is a relative concept to certain extent. The ‘Good’ to one may be the ‘Bad’ to others.
Depending on your market as well as technical spcifications, all quality-related issues should be made explicit and agreed with manufacturer at placement of order, or after receipt of first samples for accurate understanding of expections.
Furthermore, Acceptable Quality Level (AQL) is commonly used as direct indicator of quality requirements. To implement production with all the agreed terms could benefit management of quality output.
Our services could also come in assistance when you simply want to make sure.
Q5. As we have regular orders, would setting up our own team be better than employing an independent company?
A5. Some customers set up their own team in consideration of better understanding of quality requirements and product familiarity.
When you set up your own team, in addition to cost of salaries, please consider: rental, management & administration, insurance, tax, and labor law related expenditure. Also the time and expense spent on training new staff during replacement or expansion. This could be a lot.
We take care of all the above for customers. One notification from you then a few days later you could results clearly like you were at scene. We have over 15 years of experience on a wide range of consumer products.
In order to grasp customer’s requirements, our Quality Assurance department would also Suggest, Monitor and Reinforce inspection criteria/ methods for internal reference. No service is conducted without thorough communication with customer or preparation in prior.
To work as customer’s extension, we also provide value-added information of what is observed on product/ factory during inspection. We believe we are your cost-effective solution in product management.
Q6. Our orders are relatively small so inspection charges are a major concern, can you help?
A6. With our mission to become your trusted longer term working partner, we are happy to contribute to customers’ growth overtime which is also beneficial to us.
We welcome the opportunity to propose different packages to accommodate customers’ needs while balancing cost to all parties.
It is worth noting that our service charge includes not only the operations, but also the technical support, administrative and management of staff to maintain consistency of our output.
We believe that are your preventive solution to solve problems, save time and cost in comparison to returning the whole container and negotiate responsibility with supplier afterwards.
Let’s work together to overcome the hurdles in your path of success!